Industry Applications

Featured Document Sample

Experian Credit Report

Group 1's DOC1 solution generates up to nine million 50-page Experian credit reports each year, in addition to 1.5 million bankcard statements annually.

Featured White Paper

Utilizing Customer Communications to Build Profitable Long-term Customer Relationships

Group 1 Software and Madison Advisors, one of the most respected Document Management Consultancies, present a Market Assessment of the DOC1 Suite.

Featured Case Study

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Our Document Composition solutions make it easy to create and manage one-to-one communications across every channel. While many of the benefits apply across all industries, Pitney Bowes Group 1 Software also makes it possible for you to address the pressing issues that are unique to your industry. For example:

Property & Casualty Insurance

Cross-sell services using existing communications and dynamic messaging
Provide agents with tools to book business online via web-based applications
Give agents and policyholders the ability to download and print customer documents

Life & Health Insurance

Equip providers with the tools to view EOBs and statements 24/7”
Modify mission critical communications on-the-fly with print-stream engineering

State & Local Government

Provide staff and constituents electronic access to citizen communications

Federal Government

Provide staff and constituents electronic access to citizen communications

Financial Services

Satisfy your most valued accounts by presenting customized, high-value reports
Equip your agents and brokers with the tools to view customer documents 24/7
Enhance investor services with secure, online proxy voting
Increase share-of-wallet via consolidated, high-impact statements

Retail Banking

Enhance customer service and first-call resolution with in-branch statement printing
Build profitable online relationships via personalized, online statements
Increase share-of-wallet via consolidated, high-impact statements

Telecommunications

Build profitable online relationships through electronic bill presentment
Modify mission critical communications on-the-fly with print-stream engineering

Utilities

Add customer-centric capabilities such as electronic billing to your CIS systems
Improve communication and cross-sell with personalized, easy-to-read statements
Boost satisfaction by increasing first-call resolution and overall customer care

Recent Case Studies

ABN AMRO Global Banking Group: Delivering Highly Personalized Letters: Group 1’s DOC1® solution helps ABN AMRO create an infrastructure to quickly and flexibly generate and control its document output.
Aetna and Pitney Bowes - Partners in Progress: In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
ANICO Elevates Client Communication and Streamlines Processes: DOC1 helps the American National Insurance Company communicate more clearly with clients while streamlining key work processes.
BKB Offers Clients a More Customer-Friendly Experience: Basler Kantonalbank implements DOC1 Suite to provide customers one, integrated statement.
British Gas Retains Customers with New Statement Design: British Gas redesigns statements using DOC1.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation: Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
Experian Personalizes Millions of Credit Reports with DOC1 and Oce: Read how DOC1 enables Experian to generate up to 9 million fifty-page credit reports each year in addition to 1.5 million bankcard statements annually.
Greater Cincinnati Water Works Benefits from the DOC1 Suite: Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
ICG Communications Calls on DOC1 for Flexible Bill Formatting: ICG Communications implements DOC1 to provide customized and tailored statements to customers.
Interelectra Presents a New, Friendly Face to the Marketplace: A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
Maxcom Telecomunicaciones: Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
Pitney Bowes Partner Power Provides Fujitsu with Full ADF Solution: Learn about Fujitsu Service's recent implementation of a full Automated Document Factory (ADF) solution powered by successful collaboration across Pitney Bowes business units.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Sears Canada Produces 50 Million Documents a Year with DOC1: Read how DOC1's flexibilty and sophisticated formatting enabled Sears to produce a variety of dynamic documents.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Thomas Cook AG Optimizes Customer Communications with CCM Solution: Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
TUI InfoTec Personalizes Customer Documents with the Help of DOC1: When TUI InfoTec upgraded to a color printing system, they came to us for a comprehensive solution.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

An Intelligent Approach to TransPromo: Learn how breakthroughs in relationship marketing are transforming the role of transaction mail — and those who manage it.
Are We Paying Attention?: The latest international research on the consumer attention span given to bills, statements, official correspondence, and direct marketing and the emerging role of transpromotional marketing messages.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Document Evolution: Delivering on the Promise of Customer Communications Management: Group 1 Software and management-consulting firm Peppers & Rogers Group present a white paper on the importance of Customer Communication Management (CCM) for today's enterprises.
The Value of Document Composition and Print Stream Engineering: Learn how end-to-end business processes using print stream engineering and document composition can help your business yield efficiency and effectiveness, as well as reduced costs and greater customer satisfaction.
Utilizing Customer Communications to Build Profitable Long-term Customer Relationships: Group 1 Software and Madison Advisors, one of the most respected Document Management Consultancies, present a Market Assessment of the DOC1 Suite.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
StreamSure Production Print Validation Solution Demo: Watch a video tour of this new powerful, versatile CCM quality assurance solution for testing document output prior to production.

Pitney Bowes Group 1 Software